- Frequently Asked Questions
Frequently Asked Questions
- Yes! Choose the "Warehouse Pick Up" shipping option during checkout.
- Orders need to be placed and confirmed in advance of arriving the warehouse, as we do not do in-person orders.
- Pickup area can be found at the rear-end of either warehouse.
Yes! Orders from the USA can be made at https://usa.qualifirst.com/
A tracking link is provided upon the shipping of your order.
Before receiving the email which alerts you that your order has been processed, you may add to your order by adding the new items to your cart and adding the order number of the existing order you wish to add to. All shipping and handling fees from the new order will be waived when completing checkout.
Our Shipping Terms
- Orders are processed swiftly, usually within 24 hours, from our distribution centers located in either Toronto or Vancouver. For orders placed over the weekend, shipment will commence on the subsequent Monday.
- Anticipate your order's arrival within 3-7 business days after fulfillment. We strive to get your purchases to you promptly and efficiently.
- Fast-track your delivery! Unlock the potential for next-day delivery upgrades in major Canadian cities. If you're in Toronto or Vancouver and place your order before 12:30pm, you can even opt for Same Day or Rush delivery, ensuring your items reach you within 3 hours.
The handling fee covers the efforts involved in preparing your order for shipment. A nominal fee of $15 is applicable to orders below $75.
- Enjoy free shipping and handling on all orders totalling $75 or more.
- In unique instances where freight costs constitute a significant percentage of the sales order, our shipping policies will be adjusted to accommodate the specific circumstances.
Examples: delivery appointments; customers living in highly remote areas will have to pay the full freight.
- Choose the "Pick Up" option at checkout to collect your order directly from one of our warehouses.
- Your orders are generally expected to be ready by the following business day.
- Kindly note that all orders for pickup must be completed online, as we do not accept in-person orders.
- Our pickup locations at the warehouses are situated at the back of the buildings.